Shipping & Returns
- For all shipments, our shipping fee is
calculated from the standard carrier charges and a small handling fee.
- It should also note that most orders shipped via USPS will
have a delivery confirmation number, but we will not be able to
accurately track USPS deliveries that are international. This includes
orders shipped via the USPS to APO addresses. All orders delivered via
UPS have a tracking that we will be able to accurately track.
- We will ship anywhere that will accept packages from the United
States. Also, please note that customers are liable for any duty
- Our back order policy for orders is as follows:
- Domestic drop ship orders are shipped out automatically, with you
receiving notification about the back ordered item and that item being
shipped when we have it back in stock. You will also be
notified on the shipping invoice that the item is back ordered.
- Back ordered items on international orders are canceled and the
order is shipped. You will be notified as to all out of stock items.
Item cancelation saves you duty fees based on items on the
invoice that were not received and saves you extensive shipping fees for
items that ship out separately.
- You may also work out an alternate arrangement with one of our
customer service representatives, although we are not able to meet all
- Enchanted Dimension will accept return of merchandise ONLY IF IN
SALEABLE CONDITION and notification is within 30 days of
receipt. We will Issue Credit to your account or PayPal account
in US dollars. For
unwanted merchandise the cost of return shipping shall be the
responsibility of the customer.
Damaged or Incorrect Merchandise
- Enchanted Dimension will upon your request replace any merchandise that
is received in damaged condition or as a result of a picking
error. No material will be accepted or replacements issued
without prior approval to return such merchandise. Filing of
claims will be the responsibility of Enchanted Dimensions.
- Enchanted Dimension may need to adjust shipping costs on International shipping if actual shipping cost is higher/lower than what the shipping calculator estimates, we may need to charge extra/or refund, if the case may be.
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