Shipping & Returns

• For all shipments, our shipping fee is calculated from the standard carrier charges and a small handling fee.
• It should also note that most orders shipped via USPS will have a delivery confirmation number, but we will not be able to accurately track USPS deliveries that are international. This includes orders shipped via the USPS to APO addresses. All orders delivered via UPS have a tracking that we will be able to accurately track.
• We will ship anywhere that will accept packages from the United States. Also, please note that customers are liable for any duty charges.
• Our back order policy for orders is as follows:
• Domestic drop ship orders are shipped out automatically, with you receiving notification about the back ordered item and that item being shipped when we have it back in stock. You will also be notified on the shipping invoice that the item is back ordered.
• Back ordered items on international orders are canceled and the order is shipped. You will be notified as to all out of stock items. Item cancelation saves you duty fees based on items on the invoice that were not received and saves you extensive shipping fees for items that ship out separately.
• You may also work out an alternate arrangement with one of our customer service representatives, although we are not able to meet all requests.

Return Policy

• Enchanted Dimension will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 30 days of receipt. We will Issue Credit to your account or PayPal account in US dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

• Enchanted Dimension will upon your request replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be the responsibility of Enchanted Dimensions.